Privacy Policy

This Privacy Policy explains how CaratRadar (“we,” “us,” “our”) collects, uses, shares, and protects information when you use caratradar.com and the Service. Contact: [email protected].

1) Who we are

Company: CaratRadar

Address: Not yet available (we will update this policy after registration)

Contact email: [email protected]

Depending on your use:

• For website inquiries and marketing, CaratRadar is generally the “controller.”
• For some Service data used on behalf of a business customer (e.g., team member accounts, uploads), the customer may be the controller and CaratRadar may act as a processor.

2) Information we collect

2.1 Contact and account information

• Name, email, company name, role/title
• Phone number (if provided)
• Scheduling details you provide (e.g., meeting time and notes)

2.2 Billing information

Payments are handled by Stripe. We may receive limited billing metadata (e.g., payment status, customer ID, last four digits, billing country), but we do not store full card numbers.

2.3 Usage and device information

• IP address, browser type, device identifiers (where available)
• Log data (timestamps, pages/features used, error logs)
• Security and fraud-prevention signals

2.4 Customer Content (uploads)

• Inventory files and related business data you upload (e.g., diamond attributes, certificate identifiers, pricing)
• Outputs generated by the Service based on your inputs (e.g., action CSV exports)

Please avoid uploading personal data unless necessary. If you include personal data in uploads, you represent you have the right to provide it.

3) How we use information

We use information to:

• provide and operate the Service (including processing uploads and generating outputs),
• respond to inquiries and provide support,
• schedule demos and communicate with you,
• process billing and manage subscriptions,
• monitor performance, troubleshoot issues, and improve the Service,
• maintain security, prevent abuse, and enforce our Terms,
• comply with legal obligations.

4) Legal bases (where applicable)

If laws like GDPR apply, we rely on:

• Contract (to provide the Service),
• Legitimate interests (security, service improvement, communications),
• Consent (where required, e.g., certain cookies/marketing),
• Legal obligation (compliance).

5) Sharing and disclosure

We may share information with:

5.1 Service providers

We use trusted providers to run the Service (e.g., hosting, email, analytics, customer support). These providers may process data only on our instructions and must protect it.

5.2 Stripe (payments)

We use Stripe to process payments and handle billing-related transactions. Stripe processes data under its own privacy terms.

5.3 Legal and safety

We may disclose information if required by law, legal process, or to protect rights, safety, and security (including fraud prevention).

5.4 Business transfers

If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

We do not sell your personal information.

6) Cookies and tracking

We use cookies and similar technologies for:

• essential functionality and security,
• analytics and performance,
• remembering preferences.

Where required by law, we will request consent for non-essential cookies. You can control cookies in your browser settings.

7) Data retention

We retain personal data only as long as necessary for the purposes described above.

Customer Content retention

We retain Customer Content (uploads and generated outputs) for up to 180 days from the date of upload or generation, unless:

• you request deletion earlier (and we can comply lawfully), or
• we must retain certain records for legal, security, or dispute-resolution reasons.

Backups may retain data for a limited additional period as part of routine disaster recovery.

8) Security

We use reasonable administrative, technical, and organizational measures to protect information (such as access controls, encryption in transit, and monitoring). No system is perfectly secure; you use the Service at your own risk.

9) International transfers

Your information may be processed in countries other than where you reside (for example, in the United States). Where required, we use appropriate safeguards for cross-border transfers.

10) Your rights

Depending on your location, you may have rights including access, correction, deletion, objection/restriction, portability, and withdrawal of consent. To make a request, email [email protected]. We may need to verify your identity.

If you use the Service through a company account, your organization may control certain data and requests should be coordinated with them.

11) Children

The Service is not directed to children under 16 (or the minimum age required by law in your jurisdiction). We do not knowingly collect personal data from children.

12) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date and post the new version on our website.

13) Contact

Questions or requests: [email protected]